Is this Chacalal resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Chacalal resort have a swimming pool?

Yes, this Chacalal resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Chacalal resort?

Best-rates for the Chacalal resort starts from $267 per night with includes Hot Tub, Laundry, TV, Accessibility, Security/Safety, Business Services, Restaurant, Guest Services, Balcony/Terrace, Bedding/Linens, Wheelchair Accessible, Ocean View, Sports/Activities, Bar, Entertainment, Child Friendly, Internet, Air Conditioner, Parking, Pool, View, Wellness Facilities, Spa, Kitchen with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Chacalal resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Chacalal resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Chacalal resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Chacalal resort?

Based on the information reported by the owner or manager, the Chacalal resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Chacalal resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Chacalal resort are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hilton Tulum Riviera Maya All-Inclusive Resort | Resort in Tulum

| 8.4 (1946 Reviews) | 1 Bathroom

Chacalal Resort | Hilton Tulum Riviera Maya All-Inclusive Resort

Resort in Chacalal, Tulum

Luxury property on the beach, with 8 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hilton Tulum Riviera Maya All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Housekeeping is available on request.
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hair dryers and children's robes. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.

8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Toilet paper

Children's robes

Private bathroom

Shampoo

Hair dryer

Towels

Soap

Bedroom

Air conditioning

Blackout drapes/curtains

Premium bedding

Bed sheets

Desk chair

Connecting rooms available

Water-efficient toilets only

Individually furnished

Laptop-compatible safe

Water-efficient showers only

Individually decorated

Free local calls

Phone

Laptop-friendly workspace

Restaurant dining guide

Energy-saving switches

LED light bulbs

Access via exterior corridors

Mobile key entry

Desk

Breakfast

Free daily reception

24-hour room service

3 beach bars, 3 poolside bars and 3 bars/lounges

9 restaurants and 1 coffee shop/cafe

Free minibar

Free bottled water

Coffee/tea maker

Parking

Free uncovered valet parking on site

Accessibility

Wheelchair-accessible restaurant

Accessible shuttle

Elevator

Wheelchair-accessible lounge

Wheelchair-accessible path of travel

Wheelchair-accessible spa

Hallway handrail height (inches): 24

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Stair-free path to entrance

Wheelchair-accessible public washroom

Wheelchair-accessible path to elevator

Valet for wheelchair-equipped vehicle

Wheelchair-accessible concierge desk

Wheelchair-accessible business center

Handrails in hallways

Well-lit path to entrance

Elevator door width (inches): 31

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Activities

Fitness center (free access)

Yoga classes

Fitness classes

Free bicycle rentals

24-hour fitness center

Children's pool

Hiking/biking trails

8 outdoor pools

Shopping

Playground

Arcade/game room

Full-service spa

Entertainment

65-inch Smart TV

Digital channels

Premium channels

General

Coworking space

Computer station

Meeting rooms - 7

Business center

Ballroom

Reception hall

Banquet hall

Gift shop/newsstand

Water dispenser

Front-desk safe

Elevator

ATM/banking services

English

Spanish

At least 80% lighting from LEDs

Vegetarian dining options

Comprehensive recycling policy

Comprehensive food waste policy

At least 80% of food locally-sourced

Humane treatment of captive wild animals

Beach towels

Vegan dining options

Water dispenser

Local culture & ecosystem education

Smoke-free property

Guest Services

Free children's club

Children's pool

Children's games

8 outdoor pools

Playground

Snack bar/deli

Waterslide

Arcade/game room

Laundry facilities

Daily housekeeping

Concierge services

Dry cleaning service

Porter/bellhop

Multilingual staff

Luggage storage

Tour/ticket assistance

Wedding services

24-hour front desk

Laundry facilities

Internet

Available in some public areas: Free WiFi

Outdoors

Pool umbrellas

Outdoor entertainment area

Beachfront location

Outdoor furniture

Beach umbrellas

Pool cabanas (surcharge)

Garden

Beach loungers

Pool sun loungers

Yard

Furnished balcony or patio

Spa

Hot tub

Facials

Sauna

Massage - deep-tissue

Body treatments

Manicures and pedicures

13 treatment rooms

Body scrubs

Outdoor treatment areas

Couples treatment room(s)

Steam room

Massage/treatment rooms

Body wraps

Spa open daily

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. kids stay free! children stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses a grey water recycling system

Reviews

Sharonna

Sep 26, 2025 01:14:12 AM

Review Score: 10

Summary: I had an ocean view, and it was gorgeous. Everyone was so nice & helpful

See All Reviews

Room Arrangement

Room Info	Facilities
Suite, 1 King Bed, Ocean View Room Size: 861 square feet m² 1 King Bed	General Number of living rooms 0, Dining table, Number of bedrooms - 0, Ping - 24, Square feet - 861, Separate dining area, Bathrobes, Deep soaking bathtub, Separate bathtub and shower, Square meters - 80, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Room, 2 Queen Beds, Ocean View, Oceanfront Room Size: m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Shower only, Rainfall showerhead, Ocean view, Bed count minimum 2, Bed count maximum 2
Club Room, 1 King Bed, Nature View Room Size: 452 square feet m² 1 King Bed	General Square meters - 42, Number of living rooms 0, Number of bedrooms - 0, Shower only, Ping - 13, Rainfall showerhead, Bed count minimum 1, Square feet - 452, Resort view, Bed count maximum 1
Suite, 1 King Bed, Ocean View (Governors Suite) Room Size: 1399 square feet m² 1 King Bed	General Square meters - 130, Number of living rooms 0, Dining table, Number of bedrooms - 1, Separate dining area, Bathrobes, Deep soaking bathtub, Separate bathtub and shower, Square feet - 1399, Ping - 39, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Room, 1 King Bed, Ocean View Room Size: 452 square feet m² 1 King Bed	General Square meters - 42, Number of living rooms 0, Number of bedrooms - 0, Shower only, Ping - 13, Rainfall showerhead, Bed count minimum 1, Square feet - 452, Ocean view, Bed count maximum 1
Family Suite, 1 King Bed, Ground Floor Room Size: 861 square feet m² 1 King Bed	General Number of bedrooms - 0, Wheelchair-width doorways, Doorway wheelchair width (inches) - 1, Shower grab bar height (inches) - 1, Ping - 24, Square feet - 861, Lowered locks/deadbolt, Bathrobes, Separate bathtub and shower, Low-height bed, Low bed height (inches) - 1, Bed count minimum 1, Number of living rooms 0, Dining table, Grab bar - in shower, Visual fire alarm, Doorway wheelchair width (centimeters) - 3, Low bed height (centimeters) - 2, Wheelchair accessible, Lowered peephole/view port in door, Deep soaking bathtub, Shower grab bar height (centimeters) - 3, Square meters - 80, Separate sitting area, Rainfall showerhead, Ocean view, Bed count maximum 1
Room, 1 King Bed, Nature View Room Size: 452 square feet m² 1 King Bed	General Square meters - 42, Number of living rooms 0, Separate bathtub and shower, Number of bedrooms - 0, Ping - 13, Rainfall showerhead, Bed count minimum 1, Square feet - 452, Resort view, Bed count maximum 1
Family Room, 1 King Bed, Ground Floor Room Size: 452 square feet m² 1 King Bed	General Number of living rooms 0, Grab bar - in shower, Number of bedrooms - 0, Visual fire alarm, Wheelchair-width doorways, Doorway wheelchair width (inches) - 1, Shower grab bar height (inches) - 1, Doorway wheelchair width (centimeters) - 3, Shower only, Ping - 13, Low bed height (centimeters) - 3, Square feet - 452, Lowered locks/deadbolt, Lowered peephole/view port in door, Square meters - 42, Shower grab bar height (centimeters) - 3, Low-height bed, Low bed height (inches) - 1, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Family Room, 1 King Bed, Ocean View Room Size: 452 square feet m² 1 King Bed	General Square meters - 42, Number of living rooms 0, Number of bedrooms - 0, Shower only, Ping - 13, Rainfall showerhead, Bed count minimum 1, Square feet - 452, Ocean view, Bed count maximum 1
Room, 2 Queen Beds, Nature View Room Size: m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Shower only, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Club Room, 2 Queen Beds, Resort View, Ocean View Room Size: m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Shower only, Rainfall showerhead, Ocean view, Bed count minimum 2, Bed count maximum 2
Club Room, 2 Queen Beds, Nature View Room Size: m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Shower only, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Club Suite, 1 King Bed, Ocean View Room Size: 861 square feet m² 1 King Bed	General Number of living rooms 0, Dining table, Number of bedrooms - 0, Ping - 24, Square feet - 861, Separate dining area, Bathrobes, Deep soaking bathtub, Separate bathtub and shower, Square meters - 80, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Family Room, 2 Queen Beds, Ocean View Room Size: m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Shower only, Rainfall showerhead, Ocean view, Bed count minimum 2, Bed count maximum 2
Club Suite, 1 King Bed, Partial Ocean View Room Size: 861 square feet m² 1 King Bed	General Number of bedrooms - 0, Wheelchair-width doorways, Doorway wheelchair width (inches) - 1, Shower grab bar height (inches) - 1, Ping - 24, Square feet - 861, Lowered locks/deadbolt, Separate dining area, Bathrobes, Separate bathtub and shower, Low-height bed, Low bed height (inches) - 1, Bed count minimum 1, Number of living rooms 0, Dining table, Grab bar - in shower, Visual fire alarm, Doorway wheelchair width (centimeters) - 3, Low bed height (centimeters) - 3, Wheelchair accessible, Lowered peephole/view port in door, Deep soaking bathtub, Square meters - 80, Shower grab bar height (centimeters) - 2, Separate sitting area, Rainfall showerhead, Ocean view, Bed count maximum 1
Family Room, 2 Queen Beds, Ground Floor Room Size: m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Shower only, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Presidential Suite, 1 King Bed Room Size: 1711 square feet m² 1 King Bed	General Number of living rooms 0, Dining table, Number of bedrooms - 0, Separate dining area, Bathrobes, Deep soaking bathtub, Separate bathtub and shower, Ping - 48, Square feet - 1711, Square meters - 159, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Room, 1 King Bed, Accessible (Roll-In Shower) Room Size: 452 square feet m² 1 King Bed	General Number of living rooms 0, Grab bar - in shower, Number of bedrooms - 0, Visual fire alarm, Shower grab bar height (inches) - 1, Shower only, Ping - 13, Square feet - 452, Roll-in shower width (inches) - 1, Square meters - 42, Shower grab bar height (centimeters) - 3, Roll-in shower width (centimeters) - 3, Rainfall showerhead, Bed count minimum 1, Resort view, Roll-in shower, Bed count maximum 1
Club Room, 1 King Bed, Ocean View Room Size: 452 square feet m² 1 King Bed	General Square meters - 42, Number of living rooms 0, Number of bedrooms - 0, Shower only, Ping - 13, Rainfall showerhead, Bed count minimum 1, Square feet - 452, Ocean view, Bed count maximum 1