Hotel Villa Mercedes Palenque | Hotel in Palenque

| 9.1 (891 Reviews) |   Pet Friendly  6 Bathrooms  16 Guests
Palenque Hotel | Hotel Villa Mercedes Palenque

Hotel in Palenque

Set in tropical gardens in Palenque, this hotel has 2 outdoor pools and a Mayan-style spa. Located in a collection of charming thatched buildings, rooms feature satellite TV and a private bathroom. The restaurant at the Hotel Villa Mercedes Palenque serves traditional Mexican food. There is also a poolside bar with a terrace, loungers and hammocks. Palenque Airport is just 15 minutes’ drive from the hotel, which also offers babysitting services.

Hotel Villa Mercedes Palenque is located in Palenque.

This 74 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Bar, Wheelchair Accessible, Oceanfront, and several others. This is a 5 star rated property and has over 891 reviews with the average score of 9.1 . Coming to Palenque and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 74 Bedrooms Hotel if you want to learn more about this place in Palenque. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Villa Mercedes Palenque in Palenque is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Villa Mercedes Palenque”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Bar
  • Restaurant
  • Wine/Champagne
  • Coffee house on site
  • Kids' meals
  • Kid-friendly buffet
  • Fruit
  • Breakfast in the room
Parking
  • Free parking
  • Parking
  • Accessible parking
  • Private Parking
Accessibility
  • Wheelchair accessible
  • Toilet with grab rails
  • Raised toilet
Activities
  • Spa facilities
  • Public Bath
  • Fitness center
  • Spa
  • Full-body massage
  • Walking tours
  • Couples' massage
  • Spa lounge/Relaxation area
  • Fitness
  • Foot massage
  • Massage
  • Back massage
  • Open-air bath
Entertainment
  • Indoor play area
  • Board games/Puzzles
General
  • Facilities for disabled guests
  • Designated smoking area
  • Air conditioning
  • Heating
  • Family rooms
  • Smoke-free property
  • Pet friendly
  • Safe
  • Non-smoking rooms
Guest Services
  • Babysitting/Child services
  • Airport shuttle
  • Business center
  • Meeting/Banquet facilities
  • Packed lunches
  • Shuttle service
  • Baggage storage
  • Concierge
  • Daily housekeeping
  • Tour desk
  • Airport shuttle (additional charge)
  • Fax/Photocopying
  • Ironing service
  • Express check-in/out
  • Room service
  • Grocery deliveries
  • Laundry
  • Shuttle service (additional charge)
  • 24-hour front desk
  • Suit press
  • Invoice provided
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • Sun deck
  • Outdoor furniture
  • Garden
  • Outdoor pool (year-round)
  • Outdoor pool
Security/Safety
  • CCTV outside property
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • CCTV in common areas
  • Fire extinguishers
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Property cleaned by professional cleaning companies
  • Delivered food covered securely
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Breakfast to-go containers
  • Access to healthcare professionals
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Cashless payment available
  • Contactless check-in/out
  • Physical distancing rules followed
Spa
  • Beach chairs/Loungers
  • Swimming pool
  • Beach umbrellas
  • Pool bar
  • Infinity pool
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are allowed and charges may apply.

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.

Reviews

Value for money:
8.56
Location:
9.31
Staff:
8.72
Facilities:
8.93
Comfort:
9.15
Cleanliness:
9.17
Claire
Nov 3, 2025 08:00:00 AM
Review Score:   8
South Africa
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: The hotel is in a perfect location close to the ruins and downtown. Nice grounds with 2 swimming pools and greenery, but they tend to get crowded by large groups of people partying which can ruin the peaceful vibe. The restaurant serves very good food, but its pretty expensive.
Negative: There is nowhere for people to get drinking water or to refill their bottles. Considering the heat in the area, you would think having some fountains for guest use would be helpful. The rooms are not very sound proofed, as you can hear everything next door.
Summary: Tropical hotel in great location
See All Reviews

Room Arrangement

Room Info Facilities
Double Room with Two Double Beds
Room Type: Quad
Room Size: 27 m2
2 Full bed(s) Bed

Bathroom

Towels, Free toiletries, Toilet, Private bathroom, Body soap, Conditioner, Toilet paper, Shower, Towels/Sheets (extra fee), Hairdryer, Shampoo

General

Ironing facilities, Private entrance, Air conditioning, Fan, Iron, Interconnecting room(s) available, Safe, Smoke Alarm, Mosquito net

Media & Technology

Cable channels, Flat-screen TV, Telephone, TV, Pay-per-view channels

Services

Wake-up service, Wake-up service/Alarm clock

View

Lake view, Garden view, View, Pool view

Bedroom

Childrens' cribs, Wardrobe or closet, Linens

Kitchen

Coffee machine, Dining table

Accessibility

Entire unit located on ground floor

Pool and Spa

Pool towels, Pool with a view

Food & Drink

Bottle of water

Room Amenities

Socket near the bed, Non-feather pillow
King Room
Room Type: Double
Room Size: 27 m2
1 King bed(s) Bed

General

Private entrance, Air conditioning, Fan, Iron, Safe, Mosquito net

Media & Technology

Flat-screen TV, Cable channels, Telephone, TV

Bathroom

Bathtub or shower, Towels, Free toiletries, Toilet, Private bathroom, Toilet paper, Hairdryer, Shampoo

Services

Wake-up service, Wake-up service/Alarm clock

View

Garden view

Kitchen

Coffee machine, Dining table

Accessibility

Entire unit located on ground floor, Toilet with grab rails

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Bedroom

Childrens' cribs
Superior King Room
Room Type: Double
Room Size: 27 m2
1 King bed(s) Bed
Superior King Room

Food & Drink

Minibar, Chocolate/Cookies, Bottle of water

Bathroom

Towels, Free toiletries, Toilet, Private bathroom, Body soap, Conditioner, Toilet paper, Shower, Towels/Sheets (extra fee), Hairdryer, Shampoo

General

Ironing facilities, Private entrance, Air conditioning, Fan, Iron, Interconnecting room(s) available, Safe, Smoke Alarm, Mosquito net

Media & Technology

Cable channels, Flat-screen TV, Telephone, TV, Pay-per-view channels

Services

Wake-up service, Wake-up service/Alarm clock

Bedroom

Childrens' cribs, Wardrobe or closet, Extra long beds (> 6.5 ft), Linens

View

Lake view, Garden view, View

Kitchen

Coffee machine, Dining table

Outdoors

Outdoor dining area, Outdoor furniture

Accessibility

Entire unit located on ground floor

Pool and Spa

Pool towels

Room Amenities

Socket near the bed, Non-feather pillow
Superior Double Room
Room Type: Double
Room Size: 27 m2
2 Full bed(s) Bed
Superior Double Room

Food & Drink

Minibar, Chocolate/Cookies, Bottle of water

Bathroom

Towels, Free toiletries, Toilet, Private bathroom, Body soap, Conditioner, Toilet paper, Shower, Towels/Sheets (extra fee), Hairdryer, Shampoo

General

Ironing facilities, Private entrance, Air conditioning, Fan, Iron, Interconnecting room(s) available, Safe, Smoke Alarm, Mosquito net

Media & Technology

Cable channels, Flat-screen TV, Telephone, TV, Pay-per-view channels

Services

Wake-up service, Wake-up service/Alarm clock

View

Lake view, Garden view, View

Bedroom

Childrens' cribs, Wardrobe or closet, Linens

Kitchen

Coffee machine, Dining table

Outdoors

Outdoor dining area, Outdoor furniture

Accessibility

Entire unit located on ground floor

Pool and Spa

Pool towels

Room Amenities

Socket near the bed, Non-feather pillow
Double Room - Disability Access
Room Type: Double
Room Size: 27 m2
2 Twin bed(s) Bed

Bathroom

Towels, Free toiletries, Toilet, Private bathroom, Body soap, Conditioner, Toilet paper, Shower, Towels/Sheets (extra fee), Hairdryer, Shampoo

General

Ironing facilities, Private entrance, Air conditioning, Fan, Iron, Smoke Alarm, Safe, Mosquito net

Media & Technology

Cable channels, Flat-screen TV, Telephone, TV, Pay-per-view channels

Services

Wake-up service, Wake-up service/Alarm clock

View

Garden view, View

Bedroom

Childrens' cribs, Wardrobe or closet, Linens

Kitchen

Coffee machine, Dining table

Accessibility

Entire unit located on ground floor, Toilet with grab rails, Entire unit wheelchair accessible, Shower chair, Roll-in shower

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Room Amenities

Socket near the bed, Non-feather pillow
Deluxe King Suite
Room Type: Suite
Room Size: 27 m2
1 Queen bed(s) Bed

Bedroom

Childrens' cribs
Check Hotel Availability
Nightly rates from:
USD US $71
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